Pro Data Doctor™
Data Doctor

FAQ and Troubleshooting

(a)About Software FAQ

1.What are the common reasons for data loss?

There are many factors that may lead to data loss including:

  • Accidental file deletion
  • Formatted hard disk drive
  • Deleted or missing partition
  • Power surge
  • Inaccessible disk drive
  • Vandalism and sabotage
  • File system corruption
  • Unexpected PC shutdown
  • Corrupted files
  • Viral infection

2.Does NTFS data recovery software works on Windows XP/2000?

Yes, you can use NTFS data recovery software on major versions of windows to get the lost and deleted data files or folders back.

3.I do not know which file system was there on my laptop before it get crashed. What should I do now?

When such situation occurs, you should scan each partition one by one to know the partition in which lost files and folders is present using Advance Search option to recover and save data from appropriate partition.

4.Can I recover my lost data in case if hard disk is not detected by BIOS?

You need to check your jumper setting to ensure whether it is properly inserted in Hard Disk Drive or not. Even then your hard disk is not detected by BIOS; it is not possible to recover data.

5.What should be the minimum system requirement to run the software?

The minimum system requirement for installing and using the software has been estimated as under:

  • Pentium-class or equivalent processor
  • Windows 9X/ME/NT/2000/XP/Vista/7/8/10
  • RAM (128 MB recommended)
  • 20 MB of free space

6.I am not able to open the recovered file. What should I do now?

These cases arise when the files are highly corrupted by a virus or some portion of the files has been overwritten. The overridden files can not be recovered.

7.In which cases, NTFS data recovery software can be used to recover data?

You can use the NTFS data recovery software in a situation when you lost your important data due to such reasons:

  • Virus attack
  • Hardware/Software malfunction
  • Unpredictable behavior of programs
  • Electrical surge
  • Human error
  • Formatted storage media
  • Missing or deleted partition structure

8.What is the difference between Advance Search mode and Standard Search?

Standard Search is used in case of data or files deletion due to software corruption, user fault, program error or viral infection while Advance Search is used when data is need to be recovered from missing and deleted partition.

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